Our Reviews

Super professional and very friendly, was so easy to purchase a new truck.

Fowler Buick GMC service department makes the sell. Thanks!!

No Hassle, Had a great experience

Friendly, knowledgeable, and fast

I had a good experience. The staff in the service department is very friendly and really helped to make my experience good. They even provided me a loaner when it was going to take longer than expected.

Courteous and respectful

Excellent

Friendly staff and timely repair

excellent service. completed in very reasonable time. very friendly and helpful.

Professional!!!

Very professional and quality work

Very professional

Fixed my problem and explained why I needed new tires. Got maintenance work done in a couple hours let me have a courtesy car.

Parker is always so nice and patient. He takes time and breaks everything down for me and makes sure I understand everything. He also makes sure that I have a ride. The service manager is so knowable, and he understood what I was saying.

Had oil change service writer was great !! Had a few questions got service manager to answer them and he was very knowledgeable and answered my questions even took the time to do test drive with me to explain some of my questions

very friendly and fast

Service was completed when they said it would be ready. Very kind and customer oriented. Great place to have service completed.

Quick service and all done in a professional manner.

Great job

Always willing to help with whatever needs or concerns we have with our vehicle!

Everybody there is very professional and friendly.

I had come the previous day because I had made an appt for an oil change. when I arrived, I found out that Fowler no longer does appts for oil changes and that it would be first come first serve. Since it would be an hour and a half wait, I asked if I came when they opened in the morning would that be better. The service rep told me that if I arrived when they open, they would have me out of there by 8:15 a.m. I arrived a few minutes after opening and I was done by 8:30 a.m.

Buying a new vehicle was stress free and quick

My visit of 5/16 was an anomaly, I arrived at 11:15 for an Oil Change and Tire Rotation -- I was there to wait for the completion of the service , which I was told would take between 1 hour - 1 1/4 hours -- I waited until 1:15 and went back top the service writer and asked about the length of time I had been waiting -- The Service Writer had forgotten that I was waiting and stated that he had just received the keys back and the vehicle was ready. It was a very slow day in the service department and I fell through the cracks. I am very disappointed with the service and will reevaluate where I take my vehicle for service in the future.

Wife took truck no problems

Everything was fine.

Friendly, courteous employees

Great help with Door locks on the 2023 1500

Services were as expected… very friendly, done in a reasonable time frame.

Did great,and in a timely manner

Fowler has always provided excellent sale and service. Anytime something goes wrong they immediately take care of the problem.

Great

All of the people in the service department are very nice and very knowledgeable. I highly recommend them for your service needs.

Great. Requested service and got service. All good.

Fowler GMC had the friendliest and most helpful staff of any dealership we have ever used. This was our first purchase from Fowler and we will definitely recommend them to family and friends.

The service personnel went out of their way to help me in a time of need.

The folks at Fowler service department are the BEST! I have been doing business at Fowler's for years, and part of the reason I continue to do business with Fowler is the service department. All dealers have good products, but all products have service issues. When you find a dealer that takes care of the issues with their cars/trucks, that's the one you can depend on to keep you running! Thanks to all the service folks at Fowler's!

Always a pleasure bringing my car in for service. Great job as always. Your Team are the only ones to work on my GMC, I trust you all to always do the right thing and in good time.

Tom Hudson, Jeremy Brownlee, Michael Keeton, John Mozingo and Curtis all took fantastic care of this deal and me!

Service was fast and staff was friendly

James was great to work with as always and Tom Hudson made the ease of the car buying process very easy as well. Fowler is great and continue to tell friends and family to buy all their trucks and Yukons for them.

Great as always.

I’m on a coast to coast road trip, when my Yukon said it was time for an oil change, I was in Natchez,MS, and I went to the local GM dealership for oil change, they were not willing to accommodate me, I called your dealership and talked to Ben.What a nice guy.Hooked me up

Giod

Handled promptly. Very helpful.

Service department mechanic fail to lube my truck for the second straight oil and tire rotation This happen even after i complained about this on my last visit

I have none

Ben could not have been more courteous.

Friendly, knowledgeable service people with good communiation during the service.

Fast friendly service

The dealership first experience dealing with a overseas retired Marine customer like I want to say. They conducted the purchase despite the hurdles and challenges of the situation exceptionally professional, polite and courteous. They made the purchase straight forward and virtually stress free. Special recognition to James Brown. Thank you James.

Na

Our experience was fantastic. The salesman, Bob, was extremely informative and friendly.

Very little communication during the process. I always had to call to get an update on my vehicle. They had my vehicle for two weeks to fix items that should have been done in a week at the most. Did not offer rental or courtesy vehicle while in the shop.

It was a great experience

The customer service rep was very knowledgeable and helpful. The work was quick and efficient.

The customer service was good. He explained and kept me updated on service.

Trent was absolutely so helpful and was the best during my car buying experience. Thanks for an easy purchase!

Every time service my vechiles comes back with seat unadjusted, maps on also radio playing- why can’t they just leave stuff seat like owner has it. They drive from service pick up area to oil change rack. Very disappointing in this situation every time

I chose to go to Fowler because service is exceptional.

Service was great. Not a long wait and my service advisor Ben Williams is the best

All was OK. J.R. done good.

I had a great experience. i drove up expecting to have to wait for an oil change because it was around 9:30 a.m. I was informed that there was no wait and they would be done in about an hour. the service advisor came in and strongly recommended that i replace my air and cabon filter. i chose to let them replace the air filter.

Always professional service at Fowler's. From the time you check in until the time you pick up your vehicle, all personnel are courteous and helpful!

Very polite, and help me, since I am Handicap I have been using them for years and I have bought five cars from them and I will continue to go as long as I can

Friendly, Fast, Honest Service!

Went in for fuel filter change and they found dirt cabin air filter and filter on outside air filter. Changed them also. Noticed better air in truck.

Quick service. Professional servicemen at a good price

I'm thankful to receive the VIP experience; great folks and great service.

Very caring employees - Made sure all work was completed on my car and made sure I got to work.

My experience is always great when I visit, Ben is the best

I believe the a/c in my 2013 Acadia is working well now, but it took several trips to the dealership and the shop had custody of my vehicle for close to two weeks off and on. If it had not been for Service Advisor Ben Williams, I would have been given my car back with an improperly repaired a/c. This is the first somewhat negative experience I have had at Fowler Buick GMC, so I will return for future repairs as needed. Ben Williams took very good care of me.

Service is good but a 3 hour wait for an oil change is unacceptable

Tyler did a great job with everything for my wife and I. All went very smooth. Thanks Russ

The process for getting a recall handled went well.

Great as always.

Outstanding

I brought my car there at 7:00am, because the someone on the phone told me first come first served, I told him my check engine light was on and my fuse pump module needed flag. I also asked him do I need to make appointment he said NO. I called at 11:00am cause I haven’t heard anything, he said they haven’t got to it yet. I tried again around 2:00pm and then he they still haven’t looked at yet so I told him it’s getting late and I need my car for transportation, then my son called y’all and he told him that my car was in line cause they got car from yesterday haven’t been seen. If I have known that, NOWAY I the world would I have left my car. I canceled my first appointment at 9:00am at the other Buick Dealership because the guy said first comes first served. LESSON LEARN. I never do that again. THANK YOU

Very prompt and communication was great

Batteries had to be replaced

Ben and the service crew always treat me right. And Ms. Marsha helped me get a ride too! Thanks to all! Great job as usual!

My problem was taken care of quickly.

Took to long for oil change

Booked an appointment via the myGMC app to take care of my recalls. I called a week before to see if I could secure a loaner vehicle since I was driving from Starkville because the two dealerships near me didn’t service the recalls. I called GM to see how to get the recalls fixed and they said they’ve only released certain dealerships to service the L87 issue. I inquired if he could tell me which dealerships were able to work on the issue and he told me no. I asked if could tell me which dealerships were NOT released to service the issue and he told me no. So, I booked the appointment at Fowler because that’s who I bought it from. Well after I called to see about a loaner, i was told the lady handling loaners was not in but he was leaving her a message to call me the next day. I never got a call. I called while driving to the appointment to see about the loaner. When I told with someone, he sounded like he couldn’t find my reservation and he needed to call me back. He finally called me back to let me know they weren’t able to work on my recalls NOR did they have a loaner available. This is after I’ve been on the road for over an hour heading to Jackson. All that to say, I drove 5 hours and wasted an entire day to get an oil change. Just a complete an utter Charlie Foxtrot.

Employee very good. He helped me without a lot of questions. He was vey good

I have no complaints about on the customer service I received.

Mr Parker Andrews was very nice . I got there early and left early.

I brought my GMC Sierra in due to a recall on the engine. Fowler personnel did good job of getting the work done. My only problem is I have not received any information from GMC about my vehicle. I understand the warranty on the engine was extended. I would like something in writing as to what was done and the results.

Great service as always!

Everyone I met was very professional and kind

Short wait Always great service

Mr. Ponder was top notch. Kept me informed all time. He is as helpful as if he owned the company and protecting its integrity.

The service I received was quick and professional. Very good.

I was greeted by a serviceman who took care of my concerns. They needed my truck for several so I got a loaner. I was pleased with the transaction.

The service didn’t take long for the tech to perform the repairs and notification was great!

Always satisfied.

Salesman was friendly

Great staff and service

I was promptly greeted and asked about my requested services. They immediately began the process and notified me via rate t when the work was completed. I received a complete and thorough document evaluating my vehicle status and detailed statement of charges.

The dealership in my opinion should have done more to help with getting GM Rewards points transferred to the customer's account. Working things out with General Motors was not as easy as it should have been.

Everyone was great and super helpful!!

Time was somewhat long, but Thankfully the work was performed. Thank You!!!

The technician was knowledgeable about what he done. It was quick service and a great service advisor Larry Smith I will be back.

Excellent service. Service writers, especially Ben, are on top of their job and make the whole experience pleasurable.

Courteous and respectful as always

JR did a great job getting my car repair appointment set up and had a loaner vehicle I could use while my car was in the shop. The warranty work was completed and seems to be all well done.

Prompt, courteous service.

Staff courteous and friendly, facilities comfortable and clean. Work performed in timely manner.

The staff and salespeople were very friendly and helpful. They had everything ready, we did some paperwork and were on our way!

Great and quick service

Thought I was going to have to pay for it but extended warranty took care of it

Great and fast service!

I didn’t have no appointment and y’all got me in and out with oil change. Thanks!!

Solved my minor problem. Professional and accurate

They always do a great job that’s why I keep coming back.

JR and Mike great people. Kept me Informed.

Quick service, great help from service advisor, always wonderful staff at Fowler dealership!!!

Had vehicle in for emissions display notice. Performed service bulletin recommendations but did not fix. Replaced DEF assembly unit

Quick and relaying messages

Mr Ben Williams Handled Everything Very Well. Thank You ☺️

I would like to express my intention to rescind my previous review of the service performed on my vehicle. Upon returning for further evaluation, the service manager provided an explanation and visual demonstration of the underlying issue. It was determined that the problem stemmed from my tires, which were adversely affected by compromised hubs, resulting in tire cupping. Following this clarification, I purchased new tires and observed a significant improvement in my vehicle's performance. However, during a recent road trip, it became apparent that I will soon require a new transmission due to persistent surging while driving. Although this represents a considerable financial investment that I must plan for, I intend to proceed with the transmission replacement. I wish to extend my gratitude to Ben and the service manager for their diligent attention to the concerns I raised. I sincerely appreciate their efforts in resolving these issues.

Easy and friendly atmosphere

Southern hospitality at its finest!

Very professional and service oriented.

Great experience as always.

Very courteous service advisors

Very quick service and friendly service people.

Repeat customer, great service as usual!

So friendly and helpful. The best there is. John Irby and Mike McCullom is the best. They know how to take care of the customers

I arrived at 6:45, I was there waiting for the door to open, thought I needed a rebuilt transmission in my 2019 GMC Sierra SLT 2wd with the 8 speed transmission. I told the service representative what my concern was, my transmission was shuttering when shifting gears, he said that was called torque converter shutter and all I needed was a transmission fluid flush. So, instead of $5 to $8,000.00 it cost me $340.00 to fix the problem.

I've always had a great experience at Fowler. Parker was my service advisor, and he did an excellent job.

I greatly appreciate you all service Mr Ben Williams is a great service person. I greatly appreciate him and all of the man that works in the customer service area. They are the most friendliest people they get you in and out.

Excellent

Parker is great to deal with

This was the best dealership experience I’ve ever had and I’ve purchased dozens of new vehicles over 35 years. The people are friendly and professional—true expertise!!!

Great check in and checkout experience with Ben!

Very helpful, nice that the past records for my 2014 Chevy Impala were available. They checked for other service needs and recalls. Service did not take long, even during lunch hour. All personnel were responsive, and courteous.

Everyone was nice

Went in for an oil change and tire rotation! Also asked for the tires to be aired up properly to 35 psi ! Everything was done efficiently and in a timely manner! The waiting room was comfortable and clean! The refreshments were good as well!

Great service, communication and responsiveness

Quick and friendly service

I arrived @9 am on 11/13 for a recall inspection and was told that my vehicle would be ready the next day. I arrived 11/14 at about 9 am and my vehicle was ready and had passed inspection with no problems. I was very pleased with service and punctuality

Prompt and professionaL

When we starting looking for a vehicle we thought about GMC when we went there Tyler was willing to help us and he did a fantastic job

I met a New service rep that I have not seen before. He was attentive and thorough.

oil change and tire rotation as usual; excellent outcome

Parker Andrews was great! I didn’t have an appointment but he was able to check me in and see immediately that my belt was frayed. He was able to work me in and I got my truck back that same afternoon!

Diagnosed my problem immediately and installed a new battery in short time.

Problem not resolved.

Great service and quick response on my repairs. Ben Williams is my favorite service advisor

It was a good experience Ben got my vehicle in and got the job done in the time frame he told me it would take Great service from all staff members involved

Took care of everything I needed done

Oil change and tire rotation. Very friendly people.

It was a good overall experience

Always fast friendly and professional service! Thanks!

It magnificent!

What type of oil did they use. ? Did they rotate the tires and what configuration of rotation did they use?

Always fast professioanl service at Fowler!

Has always good fast service. Ben was friendly and very helpful with my service needs.

Everyone in the service dept was very helpful and friendly

Na

ALWAYS GET VEH'S SERVICED AT F\B THREE SINCE 93.

Great service

All of your staff were friendly and knowledgeable. service was completed in a reasonable time frame.

Trouble with camera system no result said bring it back if it happens again live north of Madison just to far to bring with no results

No high pressure, and that's what I like in dealing with a vehicle dealer. I would recommend them to friends and family.

Friendly, professional, accurate, and accommodating.

Very accommodating and nice team . I have purchased several vehicles from Fowler and have always appreciated the way we are treated

Great experience!!

JR was extremely professional and informative. He went above and beyond my expectations.

Oil Change and service

Quick and professional!

Cannot get the extended warranty person to give me a call back. I called three times and finally gave up !

I’m greeted promptly. Every concern of mine or suggestion they present is addressed to my satisfaction.

Excellent service from the parts department with John and service with Larry. In and out in an hour.

We always enjoy having J.R. Ponder assist us. Fowler is always professional and timely in service.

3 hours to do an oil change is too long when I have to wait on my vehicle.

Takes too much time for an Oil Change.

James Brown was informative and very helpful with all questions we had. He explained all options

The dealership was clean. The personnel were professional and polite. I was informed of progress ans completion of service.

The service people r the best

Great as always.

Great experience!

Great professionalism, respect and courtesy.

Was Very Pleased With The Performance & Service. 😊